Where possible, we will try our best to cancel your order under our 100% Satisfaction Guarantee. Whilst we cannot stop an order being produced, we can stop dispatch of the order if it has not already moved into the production area. At this stage, we will be able to securely dispose of your order and you will not be charged.
If your order has arrived damaged or you believe there is a problem with the quality, you can return it to us free of charge.
What do we mean by faulty or defective goods?
Faulty or defective may refer to:
In order to resolve this, we will need you to return the order to ensure the damage or quality issue can be checked.
Please contact Customer Care for details of our free, quick and easy returns process.
+44 (0) 1926 463 107
Calls are charged at the standard national rate.
Unit 4, Spartan Close, Titan Business Centre Tachbrook Park Warwick CV34 6RR
If you wish for us to process a refund on your order, you will receive it in your account within 14 days. If you would like us to provide a voucher so that you are able reorder your product, this will be sent to you on receipt of your return. A reprint will be processed as a priority; however, the lead time will vary depending on the product.